I want you to feel confident ordering from Benali Leather. If there is a problem with your wallet, please contact me at hello@benalileather.com and I will do my best to resolve it fairly.
Returns
If you are not satisfied with your wallet, contact me within 14 days of delivery to request a return.
To be eligible for a return, the wallet must be:
- Unused
- In its original condition
- Returned with any original packaging included with the order
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Once the returned item has been received and inspected, I will issue a refund for the item price within 5 business days.
Original shipping charges are not refundable unless the return is due to an error by Benali Leather.
Personalized Wallets
Wallets that have been personalized or made specifically for you cannot normally be returned or refunded.
Please carefully check names, initials, spelling, and other personalization details before placing your order.
If the personalization is different from what you ordered, or the wallet arrives damaged or defective, please contact me and I will arrange a replacement or refund.
Damaged, Defective, or Incorrect Orders
If your wallet arrives damaged, defective, or you receive the wrong item, contact me within 7 days of delivery at hello@benalileather.com.
Please include:
- Your order number
- A short description of the problem
- Clear photos showing the issue
After reviewing the problem, I will offer an appropriate solution, which may include a replacement or a full refund, including the original shipping cost.
Lost Parcels
All orders will be shipped with tracking when available.
If your tracking information shows no movement for 30 days, please contact me so I can investigate the shipment.
If the parcel is confirmed lost, I will offer either a replacement or a refund.
Refund Processing
Approved refunds will be sent back to the original payment method.
After I issue the refund, your bank, card provider, or payment service may require additional time to process it.
Contact
If you have any questions about a return, refund, damaged order, or delivery problem, please contact:
Benali Leather
Kenitra, Morocco
hello@benalileather.com
I handle customer support personally and will reply as soon as possible.