Benali Leather wallets are made by hand in Kenitra, Morocco. Because each wallet is produced in small quantities rather than taken from warehouse stock, please allow time for your order to be prepared before it ships.
Production Time
Standard orders are usually prepared within 3 to 5 business days.
Personalized wallets may require an additional 1 to 2 business days.
Production time is separate from shipping time.
Once your order has shipped, you will receive an email with your tracking information.
Shipping
Orders are shipped from Kenitra, Morocco using Barid Al-Maghrib or another tracked postal service when appropriate.
Where tracking is available, a tracking number will be sent to the email address used when placing the order.
Estimated Delivery Times
After dispatch, estimated delivery times are:
- Europe: 7–14 business days
- United States and Canada: 10–21 business days
- Other international destinations: 14–30 business days
These timeframes are estimates and are not guaranteed.
International shipments may experience additional delays because of customs inspections, local postal services, holidays, weather, or other circumstances outside Benali Leather’s control.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are not included in the product or shipping price and are the responsibility of the customer.
Benali Leather does not control these charges and cannot determine in advance whether they will apply.
Incorrect or Incomplete Addresses
Please check your shipping address carefully before completing your order.
If you notice an error before your order has shipped, contact me as soon as possible at hello@benalileather.com.
If an order is returned because the address provided was incorrect or incomplete, the customer will be responsible for the cost of shipping the order again.
Lost or Delayed Parcels
If your parcel appears to be significantly delayed or the tracking information has not updated for an extended period, contact me at hello@benalileather.com.
If a shipment is confirmed lost, I will handle it according to the Refund and Return Policy.
Contact
If you have a question about shipping, tracking, or delivery, please contact:
Benali Leather
Kenitra, Morocco
hello@benalileather.com
I handle customer support personally and will do my best to help with any delivery issue.